These Terms of Service (“Terms”) govern your access to and use of the Seclura AI agent infrastructure platform, including our website https://seclura.ai, software, APIs, and related services (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

1. Agreement Structure

1.1 Hierarchy of Agreements

  • These Terms apply to all users of the Service
  • Service-Specific Terms may apply to particular features (e.g., API access, Enterprise deployments) and are incorporated by reference
  • Order Forms or Subscription Agreements executed between you and Seclura govern commercial terms and supersede these Terms where there is a conflict
  • Data Processing Agreement (DPA) governs our processing of personal data on your behalf

1.2 Updates to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

2. Using the Service

2.1 License Grant

Subject to these Terms and your payment of applicable fees, Seclura grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service during the term of your subscription.

2.2 Permitted Use

You may use the Service to:

  • Deploy and manage AI agents within your organization
  • Connect third-party services (email, document storage, code repositories, calendars) to the Service
  • Build, configure, and orchestrate specialist agents for your workflows
  • Access and query your organization’s Context Graph
  • Generate audit trails and governance reports
  • Use the Service for internal business purposes

2.3 Restrictions

You may not:

  • Use the Service to develop, train, or improve competing AI products or services
  • Reverse engineer, decompile, or disassemble the Service (except as permitted by law)
  • Access the Service to build a competitive product or service
  • Remove, alter, or obscure any proprietary notices in the Service
  • Use the Service in violation of applicable laws or regulations
  • Exceed the usage limits of your subscription tier without upgrading
  • Share your account credentials or allow unauthorized access to the Service
  • Use the Service for illegal, harmful, or abusive purposes

2.4 Acceptable Use Policy

You agree not to use the Service to:

  • Generate content that violates intellectual property rights
  • Create or distribute malware, phishing content, or other harmful code
  • Impersonate another person or entity
  • Violate the privacy rights of others
  • Circumvent or disable any security features of the Service
  • Interfere with or disrupt the Service or its infrastructure

2.5 Service Modifications

Seclura may modify, suspend, or discontinue any feature of the Service at any time. We will provide reasonable notice for material changes that affect your use of the Service. If a modification materially reduces the functionality of the Service, you may terminate your subscription and receive a pro-rata refund for the unused portion.

3. Accounts

3.1 Account Creation

To access the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying Seclura immediately of any unauthorized access or security breach

3.3 Organization Administration

If you are an organization administrator, you may:

  • Create and manage user accounts within your organization
  • Assign roles and permissions to users
  • Configure data retention policies and privacy settings
  • Enable or disable features (e.g., Zero Data Retention, hard isolation)
  • Manage connected third-party service integrations
  • Access and export organizational data

3.4 Account Termination

You may terminate your account at any time. Seclura may suspend or terminate your account if:

  • You breach these Terms
  • Your organization fails to pay applicable fees
  • Required by law or regulation
  • Seclura discontinues the Service

Upon termination, your right to access the Service will cease immediately. Sections 5 (Intellectual Property), 7 (Disclaimers), 8 (Limitation of Liability), 9 (Indemnification), and 10 (Term and Termination) will survive termination.

4. Content

4.1 Your Content

You retain all rights to the content you create, upload, or process through the Service (“Your Content”), including:

  • Documents, files, and data you upload
  • Prompts, queries, and instructions you provide to AI agents
  • Outputs, responses, and generated content
  • Context Graph data and organizational memory

4.2 License to Your Content

By using the Service, you grant Seclura a limited license to process, store, and transmit Your Content solely for the purpose of providing the Service to you. This license does not transfer ownership of Your Content to Seclura.

4.3 Model Training

Seclura does not use Your Content to train, fine-tune, or improve AI models by default. If you opt into any data-sharing program for model improvement, we will obtain your explicit consent and provide clear opt-out mechanisms.

4.4 Content Responsibility

You are solely responsible for:

  • The accuracy, legality, and appropriateness of Your Content
  • Ensuring you have the necessary rights to upload or process Your Content through the Service
  • Complying with applicable laws and regulations regarding Your Content
  • Reviewing and validating AI-generated outputs before using them for business decisions

4.5 AI-Generated Content

The Service may generate content using AI models. You acknowledge that:

  • AI-generated content may contain errors, inaccuracies, or biases
  • You should review and validate AI-generated outputs before relying on them
  • Seclura does not guarantee the accuracy, completeness, or fitness for purpose of AI-generated content
  • You are responsible for how you use AI-generated content

4.6 Feedback

If you provide feedback, suggestions, or improvement ideas regarding the Service, you grant Seclura a perpetual, irrevocable, royalty-free license to use, modify, and incorporate such feedback into the Service without obligation to you.

5. Intellectual Property

5.1 Seclura IP

Seclura and its licensors retain all rights, title, and interest in and to:

  • The Service, including all software, algorithms, and technology
  • The Context Graph architecture and multi-agent orchestration system
  • Trademarks, logos, and brand elements
  • Documentation, guides, and training materials
  • Any improvements, modifications, or derivative works of the Service

5.2 Your IP

You retain all rights, title, and interest in and to Your Content. Nothing in these Terms transfers ownership of Your IP to Seclura.

5.3 Third-Party IP

The Service may integrate with or incorporate third-party services, APIs, and models. Your use of third-party services is governed by their respective terms and policies. Seclura is not responsible for the content, accuracy, or availability of third-party services.

5.4 Open Source Components

The Service may include open-source software components. Such components are governed by their respective open-source licenses, which may include additional rights and obligations not set forth in these Terms.

6. Payment Terms

6.1 Fees

Fees for the Service are as set forth in your Order Form, Subscription Agreement, or pricing page. All fees are:

  • Payable in advance unless otherwise specified
  • Non-refundable except as expressly stated in these Terms
  • Subject to change upon renewal with 30 days’ notice

6.2 Additional Charges

  • Storage Overage: Charged per GB beyond your tier’s included storage
  • API Usage: Charged per request based on your tier’s rate limits
  • Professional Services: Custom implementation, training, or support billed separately
  • Taxes: Fees are exclusive of taxes. You are responsible for all applicable taxes except taxes on Seclura’s net income.

6.3 Payment Methods

We accept payment via credit card, bank transfer, or other methods specified in your Order Form. Payments are processed through our payment provider.

6.4 Late Payments

If payment is not received by the due date:

  • We may suspend access to the Service after 15 days’ notice
  • Late payments may accrue interest at 1.5% per month or the maximum rate permitted by law
  • You remain responsible for all fees incurred during the suspension period

6.5 Refunds

Refunds are available only as expressly stated in these Terms or your Order Form. If you are dissatisfied with the Service, contact us within 30 days of your initial purchase for a possible refund.

7. Disclaimers

7.1 Service Warranty

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE EXTENT PERMITTED BY LAW, SECLURA DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING:

  • IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
  • WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE
  • WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE

7.2 AI Output Disclaimer

AI-generated content may contain errors, inaccuracies, or biases. You should review and validate all AI-generated outputs before using them for business decisions. Seclura does not guarantee the accuracy, completeness, or fitness for purpose of AI-generated content.

7.3 Third-Party Services

Seclura is not responsible for the content, accuracy, availability, or privacy practices of third-party services integrated with or accessed through the Service. Your use of third-party services is at your own risk.

7.4 Force Majeure

Seclura is not liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, labor disputes, government actions, internet service provider failures, or natural disasters.

8. Limitation of Liability

8.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER SECLURA NOR ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING:

  • LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
  • COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES
  • DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA
  • DAMAGES RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE

8.2 Cap on Liability

SECLURA’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF:

  • THE AMOUNT YOU PAID TO SECLURA IN THE 12 MONTHS PRECEDING THE CLAIM, OR
  • $100 USD

8.3 Exceptions

The limitations in this Section 8 do not apply to:

  • Liability for death or personal injury caused by Seclura’s negligence
  • Fraud or fraudulent misrepresentation
  • Breach of confidentiality obligations
  • Violation of intellectual property rights
  • Any liability that cannot be limited or excluded under applicable law

9. Indemnification

9.1 Your Indemnification

You agree to indemnify, defend, and hold harmless Seclura and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your use of the Service
  • Your Content
  • Your breach of these Terms
  • Your violation of any third-party rights, including intellectual property rights
  • Your violation of applicable laws or regulations

9.2 Seclura’s Indemnification

Seclura agrees to indemnify, defend, and hold harmless you from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Seclura’s breach of these Terms
  • Seclura’s violation of any third-party intellectual property rights
  • Seclura’s negligence or willful misconduct

9.3 Indemnification Procedure

The indemnified party must:

  • Promptly notify the indemnifying party of the claim
  • Grant the indemnifying party sole control of the defense and settlement
  • Provide reasonable cooperation and assistance in the defense

The indemnifying party may not settle any claim that imposes obligations on the indemnified party without the indemnified party’s prior written consent.

10. Term and Termination

10.1 Term

These Terms commence on the date you first access or use the Service and continue until terminated in accordance with this Section.

10.2 Termination by You

You may terminate these Terms at any time by:

  • Canceling your subscription through the Service
  • Notifying Seclura in writing at privacy@seclura.ai
  • Ceasing all use of the Service

10.3 Termination by Seclura

Seclura may terminate these Terms if:

  • You materially breach these Terms and fail to cure the breach within 30 days of notice
  • Your organization fails to pay applicable fees
  • Required by law or regulation
  • Seclura discontinues the Service

10.4 Effect of Termination

Upon termination:

  • Your right to access and use the Service ceases immediately
  • Seclura will delete or return Your Content in accordance with our Data Retention Policy
  • Any accrued rights and obligations survive termination
  • Sections 5 (Intellectual Property), 7 (Disclaimers), 8 (Limitation of Liability), 9 (Indemnification), and this Section 10 survive termination

10.5 Data Deletion

After termination, Seclura will:

  • Delete Your Content from active systems within 30 days
  • Update backups in accordance with our backup rotation schedule
  • Provide confirmation of deletion upon request
  • Retain data only as required by law or for legitimate business purposes (e.g., fraud prevention)

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles.

11.2 Informal Resolution

Before initiating formal proceedings, you and Seclura agree to attempt to resolve any dispute informally by contacting each other at privacy@seclura.ai. We will respond within 30 days and work in good faith to resolve the dispute.

11.3 Mediation

If informal resolution fails, you and Seclura agree to submit the dispute to mediation before a mutually agreed-upon mediator. Mediation costs will be shared equally.

11.4 Arbitration

If mediation fails, any dispute arising out of or related to these Terms shall be resolved by binding arbitration in accordance with the rules of the Arbitration and Conciliation Act, 1996 (India). The arbitration shall be conducted in Hyderabad, Telangana, India by a single arbitrator. The arbitrator’s decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.

11.5 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights or confidential information.

11.6 Class Action Waiver

YOU AND SECLURA AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

12. General Provisions

12.1 Entire Agreement

These Terms, together with any Order Forms, Subscription Agreements, and the Data Processing Agreement, constitute the entire agreement between you and Seclura regarding the Service and supersede all prior or contemporaneous agreements, representations, warranties, and understandings.

12.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable.

12.3 Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. Seclura’s failure to enforce any right or provision shall not be deemed a waiver of such right or provision.

12.4 Assignment

You may not assign or transfer these Terms, in whole or in part, without Seclura’s prior written consent. Seclura may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

12.5 Notices

All notices under these Terms shall be in writing and sent to:

  • Seclura: privacy@seclura.ai or 502319, Telangana, India
  • You: The email address associated with your account

Notices sent by email are deemed received on the date sent, provided no bounce-back is received.

12.6 Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, war, terrorism, labor disputes, government actions, internet failures, or natural disasters.

12.7 Export Compliance

You agree to comply with all applicable export and import control laws and regulations. You represent that you are not located in a country subject to comprehensive sanctions and are not on any government denied-party list.

12.8 Government Rights

If you are a U.S. government entity, the Service is provided with “RESTRICTED RIGHTS” as defined in applicable federal acquisition regulations.

12.9 Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights, except that Seclura’s affiliates and subcontractors are intended third-party beneficiaries of Sections 5 (Intellectual Property), 7 (Disclaimers), 8 (Limitation of Liability), and 9 (Indemnification).

12.10 Survival

Sections 4.6 (Feedback), 5 (Intellectual Property), 7 (Disclaimers), 8 (Limitation of Liability), 9 (Indemnification), 10.4 (Effect of Termination), 11 (Dispute Resolution), and 12 (General Provisions) survive termination of these Terms.

13. Service-Specific Terms

13.1 API Access

If you access the Service via API:

  • You must use API keys securely and not share them with unauthorized parties
  • API usage is subject to rate limits based on your subscription tier
  • Seclura may modify or deprecate API endpoints with reasonable notice
  • You are responsible for any costs associated with your API usage

13.2 Enterprise Features

If you are on the Enterprise tier:

  • You may enable hard organizational isolation, EU data routing, and on-premise deployment
  • You are entitled to a named Customer Success Manager with 1-hour SLA
  • You may request custom data retention policies and audit log retention periods
  • You may negotiate custom terms via a separate Enterprise Agreement

13.3 Beta Features

Seclura may offer beta or preview features. These features:

  • Are provided “as is” without warranty
  • May be modified or discontinued at any time
  • Are not covered by SLAs or support commitments
  • May have additional terms that you must accept before use

13.4 Chrome Extension

If you use the Seclura Chrome Extension:

  • The extension operates within your browser and accesses only data you explicitly authorize
  • Extension data is processed in accordance with this Privacy Policy
  • You may disable or uninstall the extension at any time

14. Data Processing Agreement

14.1 DPA Availability

Seclura offers a Data Processing Agreement (DPA) to all customers. The DPA outlines our obligations as a data processor and your rights as a data controller under applicable data protection laws, including GDPR, CCPA, and other relevant regulations.

14.2 DPA Incorporation

The DPA is incorporated by reference into these Terms. In the event of a conflict between these Terms and the DPA regarding data processing, the DPA shall prevail.

14.3 Requesting a DPA

To request a DPA, contact privacy@seclura.ai.

15. Contact Information

If you have questions, concerns, or requests regarding these Terms of Service, please contact us:

SECLURA INTELLIGENCE LABS PRIVATE LIMITED
Email: privacy@seclura.ai
Website: https://seclura.ai
Address: 502319, Telangana, India

Address: Telangana, India

For legal inquiries, you may also contact our Legal Team at legal@seclura.ai.